Click on the Services tab above for more detailed descriptions of each service.
Please Note: There may be additional fees as outlined in the Additional Fees section of this page, including holiday fees, charges for key pick-ups and drop-offs, review meetings with primary pet sitter, late cancellation fees, etc.
Prices are per visit, not per day. Prices listed are for one pet; add $2 for each additional pet. 1 ‘pet’ equals one dog or two cats.
We strive to offer quality pet care at reasonable rates that can fit in everyone’s budget. We feel that our rates are competitive and reflect our professionalism and high level of care that our pet sitters give to your pets and home. “Hobby” pet sitters may charge less, but also may not take the care of your pets and home seriously. We realize that you have many choices when it comes to the care of your pet-family members, and we appreciate you considering us. We hope that you will choose our service for a number of reasons:
Satisfaction Guarantee – If you are not completely satisfied with our pet care service, please contact us right away so that we can remedy the situation. If we cannot gain your complete satisfaction, we will refund your money.
Availability, service area, and back-up pet sitters – We have a staff of caring, responsible, qualified pet care providers who have good availability for pet sitting appointments. We service most of the greater Jacksonville and St. Augustine, FL area.
Personalized service – Even though we have a large staff, we assign one pet sitter to your household so that you and your pets can establish and maintain a personal relationship with your pet sitter. Exceptions may be made if you require pet sitting 4+ times per day (then we may need to split the pet sitting between two sitters), or if you need pet sitting at a very specific time of day when your primary sitter is unavailable. Most pet sitters will give you their home/cell phone numbers so that you may call to check on your pets while you’re away.Jacksonville and St. Augustine, FL area, not just one or two communities, and if your primary pet sitter is booked up, sick, or out of town, we will provide a back-up sitter to care for your pets; we will never cancel a confirmed pet sitting assignment last minute and leave you in a bind.
Courtesy phone call or text on the first visit of your pet sitting assignment – Your pet sitter will call you on the first visit of every pet sitting assignment. This is just a courtesy call to let you know that the sitter has started pet sitting and that you can rest assured that your pets are being well cared for. If you would like more phone calls from your sitter, just let them know!
Pet Care Reports – When you arrive home from your trip, there will be a Pet Care Report on your counter from your pet sitter detailing how your pets were while you were away. It will have a checklist of what pet/home care was done, and handwritten notes about how your pets did with their pet sitter.
Liability and bonding insurance – All of our pet sitters are covered under a comprehensive pet sitters’ insurance policy in the case of negligence on their part for anything in their “care, custody, and control,” including everything in your home and your pets. They are also covered under a Bonding policy in case of theft. Our coverage limits are the maximum allowed by our group insurance company, and we have never made a claim on our insurance.
Thorough employment screening – All of our pet sitters go through a thorough interview process which includes a personal interview with the business owner or manager. A complete application is on file for every pet sitter which includes personal identifying information. All pet sitters sign a release authorizing a complete background check including an employment reference check, a personal character reference check (including credit), and a criminal background check through ADP Screening and Selection Services. In addition, all pet sitters sign a Drug Authorization release (which allows them to be drug-tested at any time at the discretion of the company) and a thorough Independent Contractor’s agreement and training manual, outlining rules and expectations of the company.
Business office hours – Our office hours vary as we are a mobile pet sitting service caring for pets throughout the day and evening. We check voicemail regularly, and communicate often through email. Please leave us a message or send us an email. We may need to call you back in the evening to confirm your pet sitting reservation after we speak with your pet sitter.
Included in our rates:
Pet Care: Feeding, refilling fresh water, and providing lots of love and attention for your pets. A walk outside or playtime / pottytime in the yard for dogs. Playtime inside for cats, ferrets, etc. (as tolerated). Washing pets’ dishes, giving treats, clean-up of indoor pet messes, including litter boxes, and administering medications. Complimentary pet care report, outlining how the pet care visit went. And a courtesy phone call or text on the first visit to let you know that everything is fine.
Home Care: Bringing in mail/newspapers/packages, watering indoor plants, and putting out a standard amount of trash on trash day. Turning on/off home alarm systems, turning on/off lights inside and outside the home, opening/closing shades or blinds, checking inside the home for anything unusual, adjusting the a/c or heat, and flushing toilets / running faucets, if requested.
Our midday dog walking service includes:
- a 30-minute walk for your dog, or
- a short walk outside plus playtime and attention inside or in a fenced yard
- fresh water
- treats, if requested
- assisting with leash training for puppies, if requested
- assisting with command training, if requested
- home check
- turning on / off home alarms